Privacy Policy

Privacy Policy.

Taking Privacy Seriously.

 

 

At ABC Taxis we take the privacy of our customer’s data seriously. We have a raft of measures in place to ensure that the highest standards and procedures are adhered to at all times. Should you have any concerns please contact us here.
ABC Taxis will never pass on data we hold about customers to third parties.  Any data we hold is used to improve the customer booking experience.
 
The information we hold on customers who book taxis with us is as follows:
 
Telephone number – To improve the automated booking experience.
 
Pickup address history – To improve the automated booking experience.
 
Destination
 
Journey history
 
Phone call recordings – For training and quality purposes.
 
Email address (if relevant) – To allow for journey receipts.
 
Council rules and regulations state that we must hold all journey information, including the details of the driver who undertook the journey for a minimum of 6 months (could be longer depending on local licensing laws).  Any information we legally need to hold for licensing purposes will be held in accordance with the rules and regulations.

COVID-19 UPDATE

Open for business & offering 20% off to all NHS staff & other frontline workers.

If you would like to support our local NHS heroes by donating money towards a free journey, please click here > Donate Now

We are still open for business and working hard to support our local community. The health and safety of our customers and drivers is our top priority and we are doing everything we can to achieve this. Upon entering the vehicles, please allow our drivers to guide you through the safest ways to avoid contact. This may be by seating you in the rear of the vehicle or paying via card through either our SMS system or mobile App. Please note, any lost property left during this time will be held for 72 hours and customers can arrange for return delivery on 01603 666333. Any items not collected in this window will be placed in storage and available for collection when our offices re-open. We would like to thank all of our customers past and present for their fantastic support during this difficult time. We ensure you all that we will be here with you every step of the way.