← All Topics You are here: Main Payment enquiries How do I get a refund for a pre-paid journey that I have had to cancel? Print How do I get a refund for a pre-paid journey that I have had to cancel? Created OnAugust 30, 2019 Last Updated OnSeptember 5, 2019 byABC Admin Please call the ABC admin office on 01603 630022 where this can be arranged for you. This article didn't solve my issue Please fill out the form below to contact us about your issue. Contact Name Email Address Phone Number Subject Message Previous Can you provide me with a VAT receipt? Next How does pre-authentication work on our passenger app?